Scary pop-ups
Help understanding whether a warning is legitimate and what to do next.
Senior-friendly Windows support
Not good with computers? No problem.
Tell us what you see on the screen. We will explain what is happening in plain English and guide you through the process one step at a time—patiently and without rushing.
Based in Manheim, Pennsylvania. Senior-friendly remote computer help is available throughout the United States. Limited on-site support may be available in Manheim and nearby Lancaster County communities.
Everyday computer help
Ask the question—even if you do not know the computer term.
You do not need to diagnose the problem before calling. You can say, “A box keeps appearing,” “My email stopped working,” or “The printer says offline.” We will ask simple questions and help determine what kind of support is appropriate.
The goal is not only to address the immediate problem, but also to help you understand what happened. You can watch the remote work and ask questions throughout the session.
Email trouble
Assistance with sending, receiving, browser access, and common mail-app issues.
Printer problems
Help with offline messages, queues, common settings, and Windows printer connections.
Slow computers
Diagnosis and the appropriate service recommendation for delays, freezing, or clutter.
Windows questions
Updates, settings, software, browsers, files, and general Windows PC guidance.
Family coordination
A trusted relative or caregiver can help coordinate with the customer's permission.
What you can expect
- A real conversation before selecting a service
- Simple instructions for opening the support tool
- Your approval before the remote connection begins
- Time to ask questions during the session
- An explanation of what is being checked or changed
- Approval before additional time or charges are added
- A clear summary of the work and next steps
Protect yourself
Do not trust a phone number just because it appears in a pop-up.
Unexpected warnings often try to frighten people into calling quickly. Close or step away from the message and contact someone using a website or number you already recognize. The Repair Nerds' published number is 717-535-6525.
Never place passwords, banking information, Social Security numbers, or security codes in the website support form or an email.
Simple process
Remote support in three manageable steps.
STEP 01
Call, text, or email
Describe what you see. You do not need to know what the problem is called.
STEP 02
Follow the connection steps
We provide the support link and patiently guide you through approving the session.
STEP 03
Watch and ask questions
You can see the work, remain in control, and receive an explanation of the result.
Clear pricing
The right amount of help for the problem.
We will help you select the appropriate service before payment. Additional active support time is $35 per 30 minutes and is never added without approval.
Basic Support — $39.99
Up to 30 minutes for minor Windows issues, software, browsers, printers, email, updates, troubleshooting, and general questions.
Tune-Up & Cleanup — $79.99
Up to 90 minutes for startup cleanup, Windows health checks, security and performance scanning, updates, and storage review.
Tune-Up + Malware — $119.99
Up to two hours for a complete tune-up, virus and malware removal, browser and startup cleanup, and a post-cleanup scan.
Not sure?
Call first. Explain what you see, and we will help identify the most appropriate option before you pay.
Questions
Senior computer-help FAQ
What if I am not good with computers?
That is completely fine. Describe what you see on the screen, and we will guide you one step at a time using plain language without rushing.
How do I allow remote computer help?
After you contact us, you receive a support link and instructions. You approve the connection before the technician can see or control the computer, and you can watch the session.
Can a family member help coordinate the appointment?
A trusted family member or caregiver can help communicate and coordinate with the computer owner's knowledge and permission. The person using the computer must still approve the remote connection.
Do I have to choose a service before calling?
No. Tell us what is happening, and we will help identify the appropriate service and price before payment and repair work.
Do you work on Apple or Chromebook computers?
The Repair Nerds currently provides remote support for Windows PCs only.
You do not have to figure it out alone
Tell us what you see.
We will ask a few simple questions and help you understand the next step before any repair work begins.